How much is the delivery fee?

Our standard delivery fee across Pakistan is Rs. 249.

For pre-orders, there's an additional charge of Rs. 99.

How long does delivery take?

• Flash Delivery Products: 10-15 working days
• Pre-Order Products: 40-60 working days

How do I place an order?

1. Add your desired products to the cart and proceed to Checkout.
2. Enter your contact details and shipping address, then Continue to Shipping.
3. Apply a discount code (if any) and Continue to Payment.
4. Select a payment method:

• Debit/Credit Card
• Cash on Delivery

5. Complete your order. 

How can I check my order status?

You will receive a tracking email once your order has been dispatched.

You may also Track your order directly on our website for real-time updates.

For any further assistance, feel free to email us at [email protected] with your order number, or call us at 021-38383838 (10 AM – 6 PM, Mon–Sat). We aim to respond within 24–48 hours.

What if I haven’t received my order yet?

• For Pre-Orders: Pre-order items take 40-60 working days for delivery. We appreciate your patience.
• For Delayed Orders: Thank you for your patience. For further assistance, please contact our customer support team at [email protected] or call 021-38383838 (10 AM - 6 PM, Mon-Sat).
  

My order was not delivered completely. What should I do?

Your order may be dispatched in multiple shipments, and you will receive email updates with tracking numbers for each part. You will only be charged for delivery on the first shipment. The
remaining items will arrive soon.

What is a Killer Deal, and how can I order it?

• Before it goes live: Killer deals go live at 11:59 PM on [mentioned dates]. These deals are limited, so order quickly.
• After it has ended: Killer Deals sell out fast due to limited stock. Stay tuned for upcoming sales with even better offers.

When will a product be restocked?

If a product is currently unavailable, it will be restocked soon. You can click the "Notify Me" button on the product page to get an alert as soon as it's back in stock.

We also recommend checking the website regularly for updates.

What is your return policy?

We offer a 7-day return policy, applicable only if you receive a defective, damaged, or incorrect product.

• If the product value is above Rs. 5,000, an unboxing video is required as proof of the issue.
• Returns will be picked up by our rider at your convenience.
• Once the product is received and verified at Bagallery, your refund will be processed.
• Refunds can be issued as either a voucher or cash.
• Cash refunds are processed within 30 days of receiving the returned item.
• The product must be in its original condition — unopened, unused, and with original packaging intact.
• Undergarments are non-returnable due to hygiene concerns.

How do refunds work at Bagallery?

All cash refunds are processed via bank transfer only and may take up to 30 days to reflect in your account after approval.
If you choose a refund voucher instead, it will be activated within 48 hours of your refund confirmation and can be used on your next purchase.

I received a damaged or incorrect product. How can I return it?

• Contact us with your order details.
• Our team will investigate the issue.
• Our rider will pick up the product — please pack it as received.
• Once we receive the product, you’ll be provided a voucher code or cash refund, as applicable.  
  

My order is missing a product. What should I do?

Please share your order number with us. Our team will investigate it immediately and ensure the issue is resolved as quickly as possible.

Can I exchange my order?

We only offer exchanges for damaged or incorrect items. The product must be in its original condition — unopened, unused, and with original packaging intact.

Are your products authentic?

Yes! All our products are 100% original and sourced directly from the brands.

You may view the authenticity details here.

If you have any concerns, feel free to reach out to us.
 

I have concerns about Shein product quality. What should I do?

Shein is a Chinese brand, and product quality may vary. While we dispatch products as received from Shein’s official website, slight differences in size or color may occur due to
professional photography. However, customer satisfaction is our priority, and we can offer a discount voucher or compensation based on the order details.

I haven’t received a response to my email or DM. What should I do?

We aim to respond within 24-48 hours due to the high volume of queries. Please wait for our reply after sending a message. Sending multiple messages pushes your chat to the top, but we prioritize replies from the oldest queries first. Thank you for your patience.

Can I cancel my order?
Orders cannot be cancelled once they have been dispatched. Please double-check your order before confirming your purchase.